Cancellation & Refund Policy
Trade Orders
At Maya Drinks, we aim to process and dispatch orders quickly and efficiently.
Order Cancellations
Trade orders may be cancelled at any time before dispatch. To request a cancellation, please contact us as soon as possible using your order reference number.
Once an order has been dispatched, it cannot be cancelled.
Refunds
We do not offer refunds on trade orders, including food and beverage products, except where goods are:
- faulty
- damaged in transit
- incorrectly supplied
Any issues with an order must be reported within 48 hours of delivery, including photographic evidence where applicable.
Perishable Goods
Due to the perishable nature of our products, we do not accept returns for:
- change of mind
- incorrect ordering
- opened products
- products not stored according to recommended conditions
Incorrect or Damaged Goods
If goods arrive damaged or incorrect, please contact us promptly and we will work with you to resolve the issue through replacement, credit note, or other appropriate remedy at our discretion.